Question 1

What is Counsel AI?

Accepted Answer

Counsel AI does the first read of legal documents for in-house teams and law firms. It runs 20+ workflows across commercial, privacy, IP, employment and litigation — NDA triage, contract and DPA review, DSAR responses and more — and returns a structured result for a solicitor to check.

Question 2

Does Counsel AI give legal advice?

Accepted Answer

No. Counsel AI produces AI output for informational and workflow-assistance purposes only. It does not constitute legal advice and does not create a solicitor–client relationship. Every result carries a "not legal advice" note, and you should not act on any output without review by a qualified solicitor.

Question 3

How do I sign in?

Accepted Answer

Counsel AI uses passwordless magic-link sign-in. Enter your work email and we email you a secure one-time link — there is no password. The first person to sign in for a new organisation becomes its admin.

Question 4

What does the free trial include?

Accepted Answer

New organisations get a 14-day free trial. No card is required to start, and you are not charged anything during the trial. The trial includes all features with a small analysis allowance so you can evaluate the product end to end.

Question 5

What counts as one analysis?

Accepted Answer

One analysis is one successful run of any single workflow — an NDA triage, a contract review, a DSAR response and so on. Browsing the knowledge base, asking the support assistant, and runs that fail validation before they start are not counted.

Question 6

How do the plans and quotas work?

Accepted Answer

Each plan includes a number of seats and a number of analyses per calendar month, shared across your organisation. Allowances reset on the 1st (UTC) and do not roll over. The Business plan includes unlimited analyses. Exact figures are shown in the app.

Question 7

What happens when I hit my monthly limit?

Accepted Answer

Runs return a clear "monthly limit reached" message until the start of the next month, or until you upgrade to a plan with a larger allowance. Nothing is lost — your past analyses remain available.

Question 8

Where is my data stored?

Accepted Answer

Your documents and analyses are hosted in the EU (EU (Hetzner Online GmbH, Germany)). Your documents are processed to produce your result and are never used to train models.

Question 9

Is my data used to train AI models?

Accepted Answer

No. Documents you submit are processed only to produce your result. They are not used to train any model. Every analysis is logged with the model used and a timestamp for your audit trail.

Question 10

Who in my team can see my analyses?

Accepted Answer

Analyses are scoped to your organisation — people in your organisation can see them; people outside it never can. Isolation is enforced at the API. The first user is the admin; others join as members.

Question 11

How is billing handled?

Accepted Answer

Payments are processed by Stripe. Counsel AI never sees or stores your full card details. Upgrades apply immediately; if a subscription is cancelled, the organisation reverts to the trial tier at the end of the period.

Question 12

My sign-in link is not working — what do I do?

Accepted Answer

Sign-in links are single-use and expire after a short window. Request a fresh link from the sign-in page and use the newest email. If it still fails, email support@counsel-ai.org.

Question 13

Can the support assistant give me legal advice?

Accepted Answer

No. The in-app support assistant answers product, billing and troubleshooting questions only. It will not perform legal analysis — that is the job of the paid skills, under qualified solicitor review.

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